Connect App Overview

A guide to the Telzino Connect App for resellers and end-customers

The Telzino Connect App is the front-end management interface for resellers and end-customers. It is embedded within the NetSapiens User Portal and provides day-to-day management of AI phone agents, call logs, and usage tracking.

What is the Connect App?

The Connect App allows resellers and their end-customers to manage Telzino AI phone agents directly from the NetSapiens User Portal. Unlike the Dashboard (which is designed for Telzino partners), the Connect App is designed for users who interact with agents on a daily basis.

The Connect App provides a streamlined interface for creating and configuring agents, reviewing call activity, and monitoring usage — all without leaving the NetSapiens portal.

How to Access

The Connect App is accessed through your NetSapiens User Portal. Your Telzino partner must first configure a User Base Claim in the Dashboard to link your NetSapiens account to Telzino.

1. Log in to the NetSapiens User Portal

   Navigate to your NetSapiens portal URL and sign in with your credentials.

2. Open the AI Agents module

   From the portal home screen, click the AI Agents tile. This launches the Connect App within the portal.

[Screenshot: NetSapiens portal home with AI Agents tile highlighted]

Navigation

Once inside the Connect App, you’ll see the AI Agents interface with the following elements:

• Search bar — Filter agents by name, extension, site, or description
• Agent list — A table showing all your AI agents with their account name and extension number
• Logs button — View call logs and transcripts for your agents
• Usage button — View usage metrics and minute consumption
• New button — Create a new AI agent
• Refresh icon — Reload the agent list

[Screenshot: Connect App main view showing agent list, search bar, and top buttons]

Key Capabilities

Manage AI Agents

View, create, edit, and delete AI phone agents. Configure agent instructions, voice, greeting, language, links, and functions — all from a single interface.

Agent Functions

Set up powerful agent capabilities including call transfer, take-a-message, SMS, email notifications, webhooks, Google Calendar scheduling, and more.

Call Logs

Review detailed call logs with transcripts, recordings, sentiment analysis, and task summaries. Filter by date range, agent, caller, and other criteria.

Usage Tracking

Monitor minute consumption and call volumes across your agents to track usage and manage capacity.

Sharing & Publishing

Publish agent profiles, embed agents on your website, forward calls to your agent, or port a phone number.

Connect App Pages

Managing AI Agents

Create, configure, and manage your AI phone agents

Call Logs

View call history, transcripts, and recordings

Usage

Monitor minute consumption and call volumes