Manage (AI Agent Settings)
The Manage page lets you configure AI agent settings for each organization under your account. It displays a Resellers and Organizations table where you can control agent limits and minute allocations.Resellers and Organizations Table
The table shows all organizations grouped by reseller, with the following columns:- Reseller — The reseller account the organization belongs to
- Organization — The organization name (clickable link)
- Agent Limit — The maximum number of AI agents the organization can create
- Monthly Minutes — The monthly minute allocation for the organization
- Remaining Minutes — Minutes remaining in the current billing period (shown in red when at 0)
- Actions — An Edit button to modify Agent Limit and Monthly Minutes
Filtering
Use the search bars at the top of the table to filter by reseller or organization name.Adding Resellers and Organizations
- Click + New Reseller to create a new reseller account
- Click + New Organization to create a new organization under an existing reseller
Editing an Organization
Click the Edit button on any organization row to modify its Agent Limit and Monthly Minutes fields inline. Click Save to apply changes or Cancel to discard them.Setting Agent Limit or Monthly Minutes to “No limit” removes restrictions for that organization. Use this for internal or unlimited-plan customers.
Per-Agent Settings
Click on an organization name in the table to view its agents. Then click on an agent to open its detail view. The agent detail view uses a breadcrumb navigation (e.g., myxcell > Teknica_Martial.myxcell > Ava) and a left-side Menu with the following pages:Edit Agent
The Edit Agent page provides full control over the agent’s configuration. The form includes the following fields:- Name — The name of your agent
- Description — A brief description of what this agent does (e.g., “Receptionist Agent”)
- Greeting — The greeting message your agent will say when answering a call
- Agent Instructions — Detailed instructions for how your agent should behave and respond. This is the core prompt that defines the agent’s personality, responsibilities, and knowledge. An AI Prompt Improver button is available to help refine your instructions.
- Transfer Rules — Instructions for when and how to transfer calls, including transfer destinations and conditions
- Language — The language your agent will speak on calls (e.g., English - US)
- Timezone — The timezone for your agent, used for scheduling and time-related responses
- Knowledgebase Links — URLs for your agent to reference during calls (one per line). These serve as the agent’s external knowledge base for answering caller questions.
- Agent Notification Email — Email addresses to send call notifications to (comma separated)
- LLM Model — The LLM model powering the agent’s intelligence (e.g., GPT-4.1)
- STT Model — The Speech-to-Text engine for transcribing caller speech (e.g., Deepgram)
- Voice — The voice for this agent, selected from a dropdown. Shows voice name, gender, and TTS model (e.g., Cartesia). Includes a Preview button to hear a sample.
- Voice Speed — Slider to adjust the speaking speed of the agent (0.6x to 1.5x, default 1.0x)
- Call Transfer — Enable call transfer functionality for this agent
- Call Recording — Enable call recording; recordings will be available in call logs
- Turn on mobile calls detection — Detect if the caller is using a mobile phone before the call starts
- Politely End Calls with Echo — Enable echo detection to improve call quality by detecting and reducing audio feedback
- Background Audio — Enable ambient background sounds during calls
- Thinking Sounds — Play keyboard typing sounds when the agent is thinking
- Sound Clip — Select the thinking sound clip (e.g., “Keyboard Typing”) with a Preview button
- Thinking Volume — Slider to adjust the volume of thinking sounds (default 0.5)
- Summary Instructions — Provide additional context or instructions for generating call summaries. You can specify what aspects to focus on or what additional data to extract from the transcript.
- Functions — Add agent capabilities such as webhooks, email during call, and transfer to another agent. Click + Add to configure new functions.
SIP
The SIP page lets you configure SIP registration settings for the agent, allowing it to register to an external PBX and send and receive calls like any other VoIP device on your network. The page displays the current SIP registration details including the registration URI (e.g., 9000@Teknica_Martial.myxcell), transport protocol, port, server address, and registration status. Use the Edit Registration button to modify settings or Delete Registration to remove the SIP registration.Registration requests will come from one of the Telzino platform’s IP addresses. Ensure these IPs are allowed in your PBX firewall settings.
Integrations
The Integrations page shows available third-party integrations that can be connected to the agent:- Google Calendar — Connect your Google account to manage your calendar
- Outlook Calendar — Connect your Outlook account to manage your calendar
- ModMed — Connect to ModMed EHR for patient scheduling and management
- Model Context Protocol (MCP) — Connect to external MCP servers for extended capabilities
- Inject Agent on Web Page — Add your agent directly to any website with a simple script
Test Agent
The Test Agent page provides an interactive playground for testing your voice agent in real-time. You can speak with your agent, view live transcriptions, and test its responses. Click Launch Test Playground to begin a test conversation.Call Logs
The Call Logs page shows the call history and transcripts for this specific agent. If the agent has handled calls, the logs will display here with details including caller information, duration, date, and the ability to view full transcripts.Embed
The Embed page lets you embed the agent on your website. It offers three embed styles, selectable via tabs:- Inline Bar — A compact 320×64px bar widget that can be embedded anywhere on your page
- Playground — A full interactive playground for testing the agent
- Popup Widget — A floating popup widget
Templates
Templates define the visual appearance and behavior of the Connect App for your customers. Each template controls the styling, theme tokens, component visibility, and custom CSS that your end-users see when they access the Connect App.Template List
The Templates page shows all templates for your organization in a table with:- Name — The template name
- Last Updated — When the template was last modified
- Actions — Edit and Delete buttons
Editing a Template
The template editor provides the following configuration options:Template Name and Style Type
- Template Name — A descriptive name for the template
- Style Type — The CSS framework used for styling (e.g., Tailwind CSS)
Theme Tokens
Define CSS custom properties for your theme using a JSON editor. Theme tokens control global styling values like background colors, border radii, and font sizes. For example:Component Settings
Configure individual UI elements for the template. These settings serve as the baseline for all profiles that inherit from this template. Each component setting has:- Component Type — The UI element being configured
- Visible — Whether the component is shown or hidden
- Label Override — Custom label text for the component
- Settings — Additional configuration options
- Delete — Remove the component setting
Stylesheet
The stylesheet is automatically generated from your theme tokens and includes styles for all components (buttons, inputs, tables, etc.). The CSS is read-only — make changes through the theme tokens above. You can also upload a custom CSS file to override or extend the generated styles using the Upload/Save button. Click Remove custom CSS to revert to the auto-generated stylesheet.Profiles
Profiles allow you to create per-customer variations of a template. Each profile inherits from a parent template and can override specific theme tokens, component settings, and styles without affecting the base template or other profiles.Profile List
The Profiles page shows all profiles for your organization in a table with:- Profile Name — The profile name, with a Default badge for default profiles
- Parent Template — The template this profile inherits from
- Profile ID — A unique identifier (UUID) for the profile
- Last Updated — When the profile was last modified
- Actions — Edit for custom profiles, Read-only for default profiles
Creating or Editing a Profile
The profile editor mirrors the template editor but with override-specific behavior:Profile Name and Parent Template
- Profile Name — A descriptive name for the profile (required)
- Parent Template — Select which template to inherit from
Theme Tokens
Override CSS custom properties from the parent template. Only values you change here will differ from the parent template. For example:Component Settings
Override individual UI elements for this profile. These settings override the parent template’s component settings. Click Add Component Override to customize a specific component.Stylesheet
The profile inherits its stylesheet from the parent template. You can upload a custom stylesheet to override the template’s styles using the Upload Override CSS button, or click Remove custom CSS to revert to the inherited stylesheet.Default profiles are read-only. To customize the appearance for a specific customer, create a new profile that inherits from the appropriate template.