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SIP Registration allows your Telzino AI agent to register to an external PBX or SIP server, enabling it to send and receive calls just like any other VoIP device within your network.

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Configuring SIP Registration

To register your Telzino AI agent with your external SIP system, you’ll need the following information:
  • SIP Domain (required)
    Your SIP domain, usually formatted as something like: sip.yourdomain.com
  • Username (required)
    The SIP username provided by your VoIP service or PBX. Typically, this is your SIP extension. For example: 1001
  • Password (required)
    The SIP password associated with your SIP account.
  • Proxy (optional)
    The SIP proxy address your registration requests should be sent to. If your SIP provider uses a separate proxy or outbound server, specify it here. Example: proxy.yourdomain.com
  • Port (optional)
    The port number used for SIP signaling. Default is: 5060
  • Transport (optional)
    The transport protocol used for SIP signaling (UDP or TCP). Default is: UDP
  • Subscribe to Presence (optional)
    Check this option if your SIP provider supports Message Waiting Indicator (MWI) or Busy Lamp Field (BLF) subscriptions.

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SIP Registration Status

Once your SIP account is registered, the status indicator will display the current registration status:
  • 200 OK means your agent has successfully registered.
  • Any other status indicates an issue with registration (e.g., authentication failure, unreachable proxy, or incorrect configuration).

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Example SIP Registration

Example configuration using a proxy server: 
SIP Domain: Telzinoglobal.yourdomain.com
Username: 1001
Password: yourpassword
Proxy: beta.yourdomain.com
Port: 5060
Transport: UDP
Subscribe to Presence: true
Example configuration without a proxy server: 
SIP Domain: sip.yourdomain.com
Username: 1001
Password: yourpassword
Transport: UDP
Ensure you obtain accurate credentials from your VoIP or PBX provider before configuring SIP Registration.

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Transferring calls via your registered extension

Because Telzino agents register to your SIP server, call transfers are handled using the SIP REFER method. This offers several benefits over using a SIP trunk:
  1. The transferred call has the same SIP Call ID as the original call, making it easier to troubleshoot (both legs of the call will be displayed in a typical ladder graph).
  2. Once the call is transferred with a SIP REFER, the call is no longer connected to the AI agent and billing stops. In contrast, calling an agent over a SIP trunk usually means that the AI agent bridges the inbound and outbound calls together, staying in the call path of the entire duration.
Your agent can use your SIP registration via the Call Transfer function to dial extensions and other internal destinations. Simply prepend pbx: or ext: to your transfer destination. Example instructions for having your agent transfer to an extension via the Registration: 
Please transfer all sales calls to ext:1002
Please transfer all support calls to ext:1005