[Screenshot: Usage Analytics view with chart]
Usage Analytics Overview
The top-level Usage Analytics page shows aggregated usage across all your agents with the heading “Monitor your service usage and costs.”Time Period
Use the Time Period dropdown in the top-right corner to select the date range for your usage data. Available options include preset ranges such as “Last 90 Days.”Voice Minutes
The main metric displayed is Voice Minutes — the total number of minutes consumed across all agents during the selected time period. This is shown as a large number (e.g., “39 Used”) alongside a line chart that plots daily minute usage over time. The chart shows individual data points for each day, making it easy to identify usage trends, peak activity days, and periods of low usage.[Screenshot: Voice Minutes chart with daily data points]
Per-Agent Usage Analytics
In addition to the top-level view, you can view usage for a specific agent by clicking the Usage Analytics icon (magnifying glass) on any agent row in the agent list. The per-agent view shows the same Voice Minutes chart filtered to just that agent, along with:- Call count — Total number of calls handled by the agent
- Average duration — Average call length for the agent
Usage data reflects call activity processed through the Telzino platform. There may be a short delay before the most recent calls appear in usage totals.
Managing Usage
If you notice usage is approaching your plan limits, consider the following:- Review agent instructions — Ensure agents are handling calls efficiently and not engaging in unnecessarily long conversations
- Optimize functions — Functions like call transfer can help route complex queries to humans quickly, reducing agent talk time
- Contact your Telzino partner — If you need additional capacity, reach out to your Telzino partner to discuss plan adjustments